Shipping and Return Policies
SHIPPING AND RETURN POLICIES
SHIPPING DESTINATION
Gasei Iberia ships via different carriers:
- Standard Shipping: 2/3 working days to mainland Spain, 7 working days to the Balearic Islands and shipped with Correos Express and GLS.
SHIPPING COSTS
- Shipments to Spain Peninsula: Free of charge
- Shipments to Balearic Islands: 8,00€ - We do not ship to Formentera
- Shipments to the Canary Islands: We do not ship to this area because there is no affordable means of transportation.
- Shipments to Ceuta and Melilla: We do not ship to this area because there is no affordable means of transportation.
These charges will be free of charge if they exceed the minimum amount per purchase (promotions and discounts already applied), which amounts to :
- Shipments to Spain Balearic Islands: 79,00€ - We do not ship to Formentera
Products shipped door-to-door are shipped in a cardboard box, suitable for transport. If the transport is "door to door", it is the carrier who chooses to palletize the load or send it in double channel cardboard boxes.
Despite the rapid updating of the website, it is possible that a certain product may not be available. In this case we will contact you to decide on an alternative product or reduce the order.
Last updated: January 2025
Our Return Policy is part of and should be read in conjunction with our General Conditions of Sale. We reserve the right to change this Return Policy at any time.
It is important that you check your order or items upon receipt and always before use. If any errors or problems are detected, you should inform us immediately so that we can initiate an investigation.
Before attempting to return an order, you must contact our customer service team to request a return authorization number. Without this number, it may be difficult to process your return, which means the process could take longer.
Our return policy does not affect your statutory rights.
You have the right to withdraw from this contract within 30 days without giving any reason.
The right of withdrawal without cause ends 30 days after the day on which you, or a third party, other than the carrier indicated by you, acquires physical possession of the goods.
To exercise the right of withdrawal, you must:
● Inform us of your decision to withdraw from this contract by a clear statement (e.g., by selecting the "Contact us" option on the site www.aquabeba.com or by sending an e-mail to the following address soporte@gasei.es. You may use the following model withdrawal form, but it is not mandatory.
● You must also return the products to us following the instructions provided below as soon as possible.
If you cancel this contract in accordance with the preceding article, we will refund all payments we have received from you, including the cost of delivery (except for any additional costs resulting from choosing a type of delivery other than the cheapest standard type of delivery offered by us). We will not reimburse shipping costs.
We may make a deduction from the reimbursement for the loss of value of any product supplied if the loss of value is the result of unnecessary use of the product.
We will reimburse you without undue delay and at the latest:
● 30 days after the day on which we receive the delivered product from you; or
● (if earlier) 30 days after the day on which you provide us with evidence of having returned the product; or
● If no product has been delivered, 30 days after the day on which we have been informed of your decision to withdraw from the contract.
We will process the refund using the same payment method you used for the initial transaction, unless expressly agreed otherwise. In any case, you will not have to pay any taxes as a result of the refund. The direct cost of returning the products will be at your expense.
To: soporte@gasei.es
I hereby declare that I withdraw from my purchase contract for the following products:
Ordered on:
Order number:
Client's name:
Customer's address:
Customer's signature (only if sent in paper format):
Date:
WHAT SHOULD I DO IF I RECEIVE THE WRONG ITEM?
We follow the highest standards when packaging your orders, however, errors do occur from time to time. Please accept our apologies if you have received an incorrect item. As part of our customer-facing goals, we will do our best to resolve your inquiry as quickly, easily and with the minimum of inconvenience.
We will proceed to the individual analysis of each case when considering the return of the product; in some cases we may ask you for additional information, such as images, in order to choose the best course of action. Our goal is to provide you with the best solution as quickly as possible.
WHAT SHOULD I DO IF MY ITEM IS DAMAGED?
While we take great care to avoid damage to your products in transit, problems can occur. Please accept our apologies if you have received a damaged item.
Do not refuse delivery, accept the goods and contact us immediately. In fact, refusing delivery may result in a delay in the return of the package.
You can contact us through your account using the online message center. Attach to the message any photographs you have that demonstrate the existence of the damage. A member of our team will review the details and offer you the best solution to resolve your request.
HOW CAN I REPORT A DEFECT IN MY PRODUCT?
Please accept our apologies if you feel that your item is defective. We take all complaints regarding the quality of our products very seriously and will investigate your case further.
To do so, we ask you to contact us through your account using the online message center. Please describe the error in detail and, where possible, attach photos to your message.
Please contact our customer service to arrange the return.
We will need to know your order number, the item you wish to return and the reason for the return (if within 30 days). When we receive these details, we will provide you with a unique return authorization number and all the information necessary to arrange the return.
Package the item securely and be sure to include the return form inside.
You must obtain proof of shipment when you send the item to us. Proof of shipment does not cost anything, but without it we may not be able to process a refund or replacement in the rare event that your item is lost in transit. If you request a replacement and the product is no longer available, we will process a refund to the original account used to purchase the item.
Any item you have accepted and then returned will be your responsibility until it arrives at our warehouse. Therefore, please be sure to send the item to us using a delivery service that insures the value of the goods.
WILL YOU REIMBURSE ME FOR SHIPPING COSTS TO RETURN AN ITEM?
We will be more than happy to refund any shipping costs you incur to return an item due to an error on our part. For example:
● If we have sent you the wrong item
● If the item is damaged or defective
● In the event that you return a replacement item that you do not wish to keep
We will not refund shipping costs if you return unwanted or no longer needed items. These costs will be borne by you. Again, we recommend that you use a delivery service that will insure the value of the merchandise.
We will not reimburse shipping costs for item returns due to reported damage or failure for which no error was detected in the testing process. The costs we incur to return the item to you will depend on the item and will be communicated to you at the end of the testing process.
If you are dissatisfied with the way we have handled the return or exchange of any item, we want to know. Our goal is to resolve this issue for you, so please contact our customer service representatives at soporte@gasei.es.